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BSIDE Refund Policy (Withdrawal and Refunds)

Effective date: September 1, 2026

This English translation is provided for reference only. In case of any discrepancy, the Korean original shall prevail.

This policy governs withdrawal of purchase and refunds for BSIDE paid services under the E-Commerce Act, the Content Industry Promotion Act, and the Content User Protection Guidelines of Korea.

1. Types of Paid Products

ProductNature
PointsPrepaid instrument for paid features such as free-form conversation; deducted upon use
Season PassRight to access a specific Season's story; accessible immediately upon purchase

2. Withdrawal (within 7 days of purchase)

  1. Users may withdraw a purchase within 7 days, except:
  2. Used Points: Points already deducted are excluded as their value has been consumed. Unused remaining Points may be withdrawn.
  3. Season Passes with commenced use: once story progression in the Season has begun, withdrawal may be restricted under Article 17(2) of the E-Commerce Act. This is indicated on the purchase screen with a confirmation step.
  4. Purchases not subject to these restrictions are fully refunded within 7 days.

3. App Market Payments

  1. Refunds for purchases made through app markets (e.g., Apple App Store, Google Play) may follow the market operator's refund procedures first.
  2. When refunded through a market operator, the product (Points/Pass) is recovered; amounts corresponding to used portions may be deducted.
  3. If a market refund is unavailable, contact support@bside-me.com and the Company will assist.

4. Refunds Due to the Company's Fault

  1. Users are refunded the full remaining value, without deduction of fees, when:
  2. a material defect makes the Service unusable for a considerable period;
  3. a Persona/World is discontinued and a purchased Season Pass becomes unusable (refunded pro rata for the unused portion);
  4. payment errors or duplicate payments occur.
  5. Upon service termination, the Company gives 30 days' notice and refunds unused Points and unused Season Passes.

5. Free Grants

  1. Points granted free of charge (events, compensation) are not refundable.
  2. Where paid and free Points coexist, free Points are deducted first.

6. Payments by Minors

Payments made by minors without legal-guardian consent may be canceled under the Civil Act and the Content User Protection Guidelines. Guardian verification documents may be requested.

7. Refund Procedure

  1. Request: in-app support or support@bside-me.com
  2. Processing: refund procedures begin within 3 business days after confirmation; app market refunds follow the operator's schedule.
  3. Amounts corresponding to benefits already received (used portions) may be deducted.

8. Consumer Disputes

Disputes may be mediated through the Content Dispute Mediation Committee (kcdrc.kr) or the Consumer Dispute Mediation Commission (1372).

Addendum

Effective September 1, 2026.

The Backers Inc. — CEO Jaehoon Bae · 14F 1413, 20 Teheran-ro 25-gil, Gangnam-gu, Seoul · Business reg. 732-87-02921 · E-commerce reg. 2024-Seoul-Gangnam-01990

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